Privacy Policy
Kingswell Auto Transport LLC (“Kingswell Auto Transport,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request a vehicle transportation quote, contact us, or use our vehicle transportation brokerage services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and how we handle SMS/text-message communications.
Website: https://www.kingswellautotransport.com
1. Information We Collect
Depending on how you interact with us, we may collect information including:
- Name
- Phone number
- Email address
- Pickup location
- Delivery location
- Vehicle year, make, model, and other vehicle information
- Preferred pickup and delivery dates
- Transportation requirements and preferences
- Information provided when requesting a quote
- Information provided during customer-service communications
- Payment-related information when necessary to process a transaction
- Communications and correspondence with us
- Information you voluntarily provide through our website, forms, telephone calls, email, or SMS
We may also collect certain technical information when you visit our website, such as IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use personal information to:
- Provide and prepare vehicle transportation quotes
- Respond to quote requests and inquiries
- Coordinate and arrange vehicle transportation services
- Communicate with customers regarding transportation requests
- Coordinate pickup and delivery
- Provide shipment status updates
- Confirm appointments and scheduling
- Communicate with motor carriers and transportation providers when necessary to arrange services
- Process payments and transactions
- Provide customer support
- Respond to questions and requests
- Maintain business and transaction records
- Improve our website, services, and customer experience
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Send email or SMS communications when permitted by applicable law and when appropriate consent has been obtained
3. SMS/Text Message Communications
If you provide consent to receive SMS/text messages from Kingswell Auto Transport, we may use SMS to communicate with you regarding your vehicle transportation request and related services.
SMS messages may include:
- Vehicle transportation quotes
- Quote follow-ups related to your transportation request
- Pickup and delivery coordination
- Shipment status updates
- Appointment and scheduling reminders
- Customer-service communications
- Information regarding an active or requested transportation service
- Responses to your questions or requests
Message frequency varies depending on your transportation request and interactions with us.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to a message from us. After you send STOP, we will process your request to stop receiving further SMS messages, except where a message may be necessary to comply with applicable law or to confirm your opt-out request.
For assistance, reply HELP or contact us through our website.
SMS consent is not a condition of purchasing goods or services from Kingswell Auto Transport.
We do not use SMS consent as permission to send unrelated promotional messages that are outside the scope of the consent provided.
4. How SMS Consent Is Obtained
Where applicable, we obtain consent to send SMS messages through methods such as:
- Website forms containing an SMS consent disclosure and opt-in mechanism
- Direct customer requests for SMS communication
- Verbal consent when a customer specifically agrees to receive SMS communications
- Other lawful consent methods permitted by applicable law and carrier requirements
When SMS consent is collected through a website form, the applicable SMS disclosure will be presented with the form so that customers can understand what types of messages they may receive.
We do not treat a phone number obtained for a purpose unrelated to SMS as unlimited authorization to send unrelated text messages.
SMS consent is specific to Kingswell Auto Transport and is not transferred or sold to another company for that company’s marketing purposes.
5. Information Sharing
We may share personal information when reasonably necessary to provide our services, operate our business, process transactions, or comply with legal obligations.
Depending on the circumstances, information may be shared with:
Motor Carriers and Transportation Providers
As an auto transport broker, we may provide necessary customer and shipment information to motor carriers or transportation providers responsible for transporting a vehicle. This may include information such as the customer’s name, telephone number, pickup location, delivery location, vehicle information, and scheduling information.
Such sharing is for the purpose of arranging, coordinating, and completing the requested transportation service and is not authorization for those parties to use your mobile number for their own independent marketing campaigns.
Service Providers
We may use trusted service providers that assist us with business operations, including:
- Website hosting and technology services
- Customer relationship management systems
- Communication and telephone services
- SMS and messaging platforms
- Payment processing
- Email services
- Data storage and security services
- Business administration and analytics
These providers may process information on our behalf as necessary to provide their services.
Legal and Regulatory Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable laws or regulations
- Respond to lawful governmental requests
- Comply with subpoenas, court orders, or legal processes
- Protect our rights, property, or safety
- Prevent fraud or abuse
- Protect the safety of customers, employees, carriers, or others
6. Mobile Phone Numbers and SMS Consent Privacy
Kingswell Auto Transport does not sell, rent, or share customer mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.
Mobile phone numbers collected for SMS communications, together with SMS consent and opt-in information, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
Information may still be disclosed when necessary to provide a transportation service, operate our communications systems, comply with law, or perform other legitimate business functions described in this Privacy Policy. Such disclosures do not authorize the recipient to use your mobile number or SMS consent for its own independent marketing purposes.
SMS consent and opt-in information are not sold or transferred to another business for that business’s marketing purposes.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate and maintain the website
- Remember certain preferences
- Understand website traffic and usage
- Improve website performance
- Analyze how visitors interact with our website
- Support website security
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide requested services
- Maintain business and transaction records
- Resolve disputes
- Comply with legal, accounting, tax, regulatory, or reporting obligations
- Enforce our agreements
- Protect our legitimate business interests
Retention periods may vary depending on the type of information and the reason it was collected.
10. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of personal information, subject to applicable legal exceptions
- Request information about how your personal information is used or disclosed
- Opt out of certain communications
- Withdraw SMS consent at any time by replying STOP
To make a privacy-related request, please contact Kingswell Auto Transport through the contact information available on our website:
https://www.kingswellautotransport.com
We may need to verify your identity before completing certain requests.
11. SMS Opt-Out
You may stop receiving SMS messages from Kingswell Auto Transport at any time by replying:
STOP
You may also reply:
HELP
for assistance.
Opting out of SMS marketing or other optional communications does not necessarily prevent us from communicating with you when communication is necessary to provide a service you have requested, fulfill a transaction, address an active transportation matter, or comply with applicable law.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of third parties before providing them with personal information.
13. Children’s Privacy
Our services are intended for adults and businesses and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
14. Business Communications
By contacting Kingswell Auto Transport, requesting a quote, or using our services, you understand that we may need to communicate with you regarding your request or transaction.
Where required by applicable law, we will obtain appropriate consent before sending SMS communications.
Providing a telephone number does not automatically authorize unrelated marketing communications where applicable law requires separate consent.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or our SMS practices, please contact:
Kingswell Auto Transport LLC
Website: https://www.kingswellautotransport.com
Privacy inquiries: Please use the contact information/form provided on our website.
Important SMS Notice: Kingswell Auto Transport LLC does not sell or rent mobile phone numbers or SMS opt-in information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent and opt-in information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. SMS consent is not a condition of purchasing goods or services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.